ServiceNow Salesforce Integration
ServiceNow is a company which provides service management software as a service by way of a single data model enterprise cloud platform. The company specializes in IT services management, IT operations management, and IT business management.
As one of the enterprise cloud company, the ServiceNow provides the service model which defines, structures and automates the workflow, removing email and the spreadsheets from the process to streamline the delivery of the services. It replaces manual transactions with a consumerized “light-speed” service experience designed for everyone in the enterprise.
One of the biggest benefits of ServiceNow is the comparatively low amount of configuration required to get up and running in an enterprise. So, let’s talk about the organisations who are using ServiceNow & Salesforce both, and they want to integrate or synchronize some data from salesforce to serviceNow or vise-versa.
It’s hard to synchronize data from both different platforms manually. Astrea IT found a solution to do it on a single click. What team Astrea did, They designed an application for ServiceNow Salesforce Integration named as QuickConnect, It is a Salesforce application.
This app has Two- way functionalities to integrate Salesforce with ServiceNow. ServiceNow QuickConnect facilitates Salesforce Users to Sync the Data with ServiceNow on a Single Button Click.
This app can be used to plan batch jobs to get the data from ServiceNow into Salesforce. Salesforce admin can schedule the batch jobs for the specific time interval as per their requirements.
The app is available for download on Appexchange.
Some of the benefits of the ServiceNow QuickConnect app are as follows-
1. User can view reports in Salesforce that look over the ServiceNow data based on different Salesforce criteria
2. Complete visibility for users to schedule real time and batch integration processes.
Some of the features of the ServiceNow app are as follows-
1. The Company object in ServiceNow is synced with the account object of the Salesforce.
2. The User object of ServiceNow is synced with the contact object of Salesforce respectively.
3. The Incident object of ServiceNow is synced with Case object of Salesforce respectively.
